Please read these terms before booking.
These terms explain the general conditions that apply to website use, service requests and services supplied by the business.
Introduction
These Terms and Conditions set out the general terms that apply when you use this website or request products or services from Car Battery Service.
By using this website, submitting a booking request or engaging the business for a service, you acknowledge that you have had an opportunity to review these terms.
Our Services
Car Battery Service provides mobile assistance relating to vehicle batteries.
Depending on the services available at the time of your request, this may include battery replacement, battery testing and jump start assistance.
The appropriate service may depend on the condition of the vehicle, battery, information provided by you and the circumstances identified during assessment.
Bookings and Service Requests
Service requests should be submitted through the designated booking process on this website.
Submitting a booking request does not automatically guarantee a particular appointment time, battery, product or service outcome. Availability and service arrangements may need to be confirmed by the business.
The information submitted during a booking should be accurate and complete to the best of your knowledge.
Customer Information
You are responsible for providing accurate information relevant to your service request.
This may include information about your vehicle, vehicle location, battery symptoms, vehicle type and other details reasonably required to assess your request.
If information provided is inaccurate, incomplete or materially changes, the service requirements or available options may also change.
Assessment and Service Outcome
A battery-related problem cannot always be diagnosed solely from information provided through a booking form or telephone conversation.
Where an assessment is required, the recommended service may depend on the actual condition of the battery, vehicle and relevant components.
A battery replacement, testing service or jump start may not resolve an underlying vehicle fault that is unrelated to the battery itself.
Vehicle Access and Site Conditions
You are responsible for providing reasonable access to the vehicle for the requested service.
You should inform the business of any circumstances that may affect access, safety or the ability to carry out the requested work.
If circumstances at the vehicle location make the requested work unsafe or impractical, the service may need to be modified, delayed or declined.
Pricing and Charges
Applicable prices or charges will be communicated as part of the relevant service arrangement.
The price may depend on factors including the service required, vehicle or battery requirements, products or parts supplied and other circumstances relevant to the request.
Information on this website should not be treated as a fixed quotation unless the business has expressly provided a quotation.
Payment
Where payment is required, the applicable payment method and payment requirements will be communicated as part of the relevant transaction.
You agree to pay any amount properly due for the products or services supplied, subject to your rights under applicable consumer law.
Nothing in this section limits any right or remedy available to you under the Australian Consumer Law.
Cancellations and Changes
If you need to cancel or change a service request, you should contact the business as soon as reasonably possible.
Any applicable cancellation or rescheduling arrangements will depend on the circumstances and any specific terms communicated to you when the booking is made.
Nothing in this section limits any cancellation or remedy rights that may apply under Australian law.
Batteries and Products Supplied
Where a battery or other product is supplied as part of a service, the product supplied should correspond with the service arrangement and information provided at the time of the transaction.
Product availability may depend on the vehicle and battery requirements identified for the service.
Any applicable consumer guarantees relating to goods continue to apply and cannot be excluded by these terms.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable law.
Where Australian Consumer Law applies, consumers have rights relating to goods and services supplied by the business.
For services, applicable consumer guarantees include that services are provided with due care and skill, are reasonably fit for a purpose made known to the business where the relevant guarantee applies, and are supplied within a reasonable time where no timeframe has been agreed.
Consumer Remedies
If a product or service does not meet an applicable consumer guarantee, you may have rights to a remedy depending on the nature and circumstances of the problem.
Depending on the circumstances, available remedies can include having a problem rectified, a refund, cancellation, replacement or compensation for reasonably foreseeable loss or damage.
The applicable remedy depends on the circumstances and the requirements of Australian Consumer Law.
Mandatory Consumer Guarantee Notice
The following notice applies to services supplied by the business where required under applicable Australian Consumer Law.
Services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a service, you are entitled to cancel your service contract with us and are entitled to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your service contract and obtain a refund for the unused portion.
Website Use
You must use this website lawfully and in a way that does not interfere with its operation or security.
You must not knowingly attempt to gain unauthorised access, introduce malicious code, misuse website functionality or use the website for fraudulent or unlawful purposes.
Website Information
The business aims to keep information on this website useful and accurate, but website information may change from time to time.
Service descriptions, availability, contact information and other website content may be updated when required.
Information on this website should be considered together with the specific information communicated to you for your service request.
Third-Party Websites and Services
This website may contain links to third-party websites, platforms or services.
Third-party websites are operated independently from this website. The business does not control their content, availability or policies.
You should review the applicable terms and privacy policies of third-party services before using them.
Privacy
Personal information submitted through this website or in connection with a service request may be handled in accordance with the business's Privacy Policy and applicable privacy laws.
Please review the Privacy Policy for information about how personal information is collected, used and handled.
Changes to These Terms
These Terms and Conditions may be updated from time to time to reflect changes to the business, services, website or applicable legal requirements.
The version published on this website will apply from the date it is made available, subject to any rights that apply under law.
Contact Us
If you have a question about these Terms and Conditions, a service request or a consumer guarantee issue, you should contact the business using the contact details provided on this website.
Questions About These Terms?
Contact Car Battery Service.
If you need clarification about these terms or a service request, use the available contact options.
Business: Car Battery Service
Primary service region: Melbourne West
These terms are general business terms and should be reviewed for the business's specific circumstances before publication. They are not a substitute for legal advice.